Outstanding Customer Service skills. Experience and enthusiasm working with a diverse patient population and treating a full range of ages and diagnoses, Enjoys cultivating and maintaining positive relationships with our referral resources and community to ensure high quality and compassionate patient care, Enjoys being part of a progressive therapy practice, Have a fun, positive and energetic personality, Bachelor's Degree from an accredited college or university required, Bachelor's Degree of Science in Nursing (BSN) strongly preferred, Valid California Registered Nurse (RN) license strong preferred, Basic Life Support (BLS) certification from the American Heart Association strongly preferred, 5 years of progressively responsible and directly related work experience, Leadership/Management experience required, RN experience within inpatient, procedures, multi-specialty, or outpatient clinic strongly preferred, Conducts in-depth assessment interviews to determine the competencies of the candidate to ensure that the best from among the qualified candidates are being hired in the company, Adheres to, and implements the philosophy of “hiring the best fit” and ensures that prospective employees’ personal values are aligned with the company’s corporate values, Conducts regular and periodic meetings with the team, to ensure the following, Implementation of all Revenue Cycle team plans, programs, and projects strictly adhering to prescribed deadlines and schedules, Designs and develops training programs that are relevant and necessary for the continuous development of the Technical competencies of the team, Conducts training programs, and acts as subject matter expert on training programs pertaining to the Revenue Cycle team, Bachelor’s Degree in BusinessAdministration, Health Care, or related fied, Five years of operational and financial management experience, Demonstrated mastery of financial analysis including a comprehensive understanding and working knowledge of physician billing and reimbursement issues including primary care capitation systems, Ability to work with patients, families, and staff to optimize satisfaction and quality of experience, Experience in the development, efficient operations, and continuous improvements of ambulatory clinics, Assist with overseeing and managing daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests, Assisting in setting and achieving membership and retail sales goals, Assist with managing staff and training, monitoring, and coaching the performance of sales associates, Establishing schedules for Front Desk Associates and where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings and resolving concerns and disputes, Have previous management and sales experience within a service or retail industry, BA/BS degree required with three (3) years' experience working in an outpatient cardiac and/or pulmonary rehabilitation program, Previous supervisory experience required. Managed appointments and clinic recall system. Clinic Manager Job Description 7 Determines knowledge base requirements of clinic staff. Human Resource duties: Hiring/Terminating employment, maintaining employee files, background checks, and orientation, Supervision of all clinic staff consisting of counselors, nurses, clerical, vocational and maintenance staff. Demonstrates ability to gather and interpret data in support of clinic operations, Monitors and ensures that front desk billing and registration activities are properly executed, Facilitate supply orders in timely manner, Help ensure compliance with electronic medical records systems. Creates opportunities for improvements in areas of weaknesses, Minimum five (5) years of health care administration or related experience, Minimum two (2) years of supervisory experience, Supervisory experience in a health care setting, Master's degree in nursing in relevant field of specialty, Learn to process all accounts payable invoices on a timely basis, Learn how to monitor all logs for front desk, nurse and lab, Learn to help greet all patients courteously and with a smile in a timely manner, Willing to hold the standards high to ensure quality care and convenience is given to our patients, Must agree to be professional and a positive role model, Believe in and support our mission statement, Willing to travel to clinics in one region (All of West or All of East), Willing to take a Center Manager position when offered one, Willing to take call for a Center Manger or fill in for vacations or FMLA, Willingness and ability to report to more than one Area Manager if needed, Willing to accept new clinic/manager assignments weekly, Willing to take notes, retain important information and follow up as needed, Ability to use computer including programs such as Excel, Word and email, Willing to have salaried compensation and work late or at home if necessary to get work completed, Helps MD with doctor schedule as requested, Interviews all Lab, Nurse and Patient Representatives for assigned center, Oversee and document significant incident occurrences in the center, Revise and complete monthly work schedules for tech, nurse and mid-level, Greets all patients courteously and with a smile in a timely manner, Triage patients according to physicians and nurses orders, Ensure waiting area is kept clean throughout opening hours, Able to register and discharge patients manually or by computer in an effort to help lower patients wait time, Practice and adhere to the Code of Conduct philosophy and Mission and Value Statements, Knowledge of organizational policies, procedures and systems, Knowledge of health care administration practices, Knowledge of computer systems and applications, Skill in planning, organizing, delegating and supervising, Skill in verbal and written communication, Skill in researching, preparing, and presenting comprehensive reports, Ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise, Ability to work effectively with staff, patients, public, external agencies, Manage and oversee clinic staff on day-to-day operations, including patient accounts, insurance referrals, nursing staff, and clinicians, Identify and provide guidance in resolving operational issues, Collaborate with supervisors and clinic staff as needed to assure smooth clinic business operations. Influence skills. Arrange and present clinical orientation for new residents. Implements programs to improve customer service, accessibility, personalized care and efficiency and quality of interaction between customers and staff, In collaboration with clinic leadership, determines clinic's goals and objectives for upcoming year. Maintained close supervision of each projects, keeping principals advised of progress. Knowledge and interpretation of Dashboard metrics (P4P, Access, Patient Satisfaction, RVU goals, budget targets) to develop goals and action plans, Interviews, hires, mentors and evaluates employees. 51,940 open jobs for Clinic manager. Ensures facilities meet member and staff needs. Analyze procedures and prepare various quality improvement strategies to ensure optimal quality of patient care services. ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: 1. Developed a patient brochure and marketing-related materials to promote the physicians' practices. Report at quarterly Board meetings regarding events, fundraising and corporate sponsorships. Guide the recruiter to the conclusion that you are the best candidate for the clinic manager job. Clinic manager for privately owned outpatient orthopedic facility requiring orchestration of daily operations with physical therapists, physical therapy technicians, and an office coordinator. Download Clinic Manager Resume Sample as Image file, Performance-based compensation and rewards for your hard work, Commitment to developing you and the chance to explore multiple career paths, Capacity to develop effective relationships at all levels of the organization and to influence positive outcomes, Implements FMS quality goals and develops facility specific action plans in order to achieve FMS quality standards, Passion for making a difference in people's lives, Industry-leading patient care with clinical outcomes ranked above the national average, Maintains facility environmental integrity, including safety, Creates and maintains schedule for Lab, Nurse and Mid-level providers at assigned center, Works closely with company accounts that use center for pre-employment or work comp. A clinical project manager plays a huge and very important role in a clinical trial procedure. Cleaned up accounts receivable, implemented a new collections system and reorganized staff for greater efficiency. Operational duties included payroll preparation, inventory management, management of sales staff and massage therapist. Marketing, inventory, maintained office equipment, ensured safe and clean work environment. Aside from medical terminology knowledge, successful resumes for Clinic Managers … Created patient scheduling templates for clinical and evaluation staff. Basic understanding of budget process. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Hire staff, provide training as needed, conduct interdisciplinary meetings with staff and program physician weekly, and complete staff evaluations. A liaison for accounts, Works closely with Front Desk Manager on front desk issues, Prepares and conducts performance evaluations for lab, mid-level, nurse and reviews front desk evaluations prepared by Front Desk Manager for reps, Conducts one-on-ones with Front Desk Manager, nurse and techs, Works open shifts in lab (if a multi-tech) or nurse area if open, Identify areas to improve customer service, Manages staff relations including performance management, staff satisfaction and conflict management. Proficient in pain management guidelines and medication dosage. Promote the clinic at professional events and conferences to enhance community awareness. Utilizes problem-solving knowledge and skills through daily huddles and Gemba to investigate problems and formulate solutions to improve safety, maximize growth and reduce costs. Accountable for $200,000 worth of rehabilitation equipment. Identified sales opportunities and negotiated contract terms with clients. The Assistant Clinical Manager coordinates the operations of the patient care area for the shift and manages the patient flow. In some cases, he/she is also responsible for supervising the activities of clinical … Creates work environment that produces work life satisfaction for physicians and non-physicians with emphasis on dedication to helping customers, respect for individuals, innovation, and teamwork, Undertakes leadership role in peripheral clinics in area by providing mentoring and indirect supervision of peripheral supervisors as appropriate, Assures provision of safe, attractive patient care facilities which satisfy needs of customers and staff and is in accordance with regulatory requirements, Leads planning process for facilities. Managed a staff of 13 in support of a medical practice with four high volume providers having specialties in family practice. ), Manage and track effectiveness of corrective action requests, Support product and process improvements that ensure quality metric goals are met (Escapes, Scrap, Rework and Repair), Utilize continuous improvement and lean tools to support process enhancements, Foster and maintain a cooperative relationship with our key regulatory customers. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Manage complaints from all sources including patients, staff, faculty and residents. 9. Providing great customer service (sales) to obtain new clients as well as retaining currents clientele. All clinic supply levels while adhering to budgetary guidance selection, training, supervision, scheduling, patient,... 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