I called about this and was advised one was requested and in mail to me. 4) since PNC only use regular mail (not certified, not registered, not FedEx, not UPS) which cannot be tracked, customers needs to call the receiving bank for the next 7-10 days to see if the check is received by the receiving bank. There are limits to the number of transactions you can make from a savings or money market account per month. I asked to have any transactions declined that I did not have the funds to cover to keep me out of the red. I certainly didn't have time to open an account before my bus came, and I certainly didn't want to based on past experience. I am a small business owner. There is a smart phone app that allows me to see my "free" money using a money bar that shows how much is in my account, total, how much I have alloted to go out and what my reserve amount is for overdraft. They all were horrible until i decided to open an account with pnc. Visit us at your local U.S. Bank branch or call us at 800-872-2657. Avoid this bank. Get rewards information — for your credit and debit cards. I will be switching my account over to cap one 360 soon because I like having more ATM options Last week. The employee contacted us because she saw that the documents had our names on them. This is usury in my opinion. I had to go in for a class (2 hours, I think) and then they put me in this high-risk account for 6 months. Recently had fees applied I disagreed with and called expecting assistance. I use the Jacksonville, NC branch and can say I will stay a loyal customer if this continues. Being that we’re in a pandemic and cannot work for me and my sons father are collecting unemployment he has never had a bank account and we’ve never been married every time he was on unemployment it always went to my account and never had any problems with it this is the only reason I can think of why they put a hold on my money, it’s actually not even all my money And I’ve been sick to my stomach all weekend knowing that they’re holding $9600 and half of it is my sons father I don’t know if I have to put him on my account or they may think that I am fraudulently getting his unemployment but this is just complete ridiculous as soon as it’s all over I will never bank with them again. If this was the case, they should've never informed me that I would get the promotion at the time I was opening the accounts. GREAT ACCOUNT AND VERY EASY TO USE!!! I prefer to do my banking online, because it saves time and money, and PNC lets me complete just about all of my banking tasks online. I can call them and they are more then willing to answer and questions or concerns I may have about my account and are always nice and are ready to help. So, I must to understand that PNC does't want to serve me at all. Wow, I just made them some money by having NSF in my account and she said she was giving me a break by keeping my account open. I stopped by the branch closest to my work, and 10 minutes later I was walking out with a new card. I had checked with them before going into work that day about deposit posting turnaround times and was assured that my funds "Oh, would for sure be available for use around the end of the business day". (ii) There are limits to the number of transactions you can make from a savings or money market account per month. DEPOSIT ON-SITE MOBILE® for Android™ MOBILE DEPOSIT FOR CORPORATIONS ACCELERATE YOUR BUSINESS With PNC Bank’s corporate mobile solution, you have deposit-only access to accelerate your cash flow and include important payment details. Customer service was rude, I guess because I didn't have a lot of money in the bank they could care less, I would never recommend them to anyone ever. I tried to post this review without any stars but I am unable to. As of 4 pm the following day I am informed that " the atm deposit service is a day behind so your funds wouldn't be available until tomorrow". I can also track my spending history and see how much money goes to groceries, entertainment, gas, etc. NEXT ISSUE -We were told when we set up our Checking and Savings accounts that we could have them linked, so if the checking ever overdrafts, it would just take it out of the savings account. Finally, I was notified that they would address my issue, via mail, IN 90 DAYS. The $150 looks like it is going through just fine, but the message has been delivered to me very clearly - I do not matter to PNC as a customer. He insisted on me coming in and would not offer any info on what they offered. So I call the 800 PNC Bank number again and then they say, "Oh, we had to do an adress verification." These documents can't possibly have value to anyone except us. Upon setting up the bill pay, we realized that becuaes we had seperate logins we were unable to see billers or payment information set up through the other person's login. So far so good! The PNC people changed the ATM machine. If you have a relationship rate with your Virtual Wallet Spend or Performance account, the interest rates have dropped for balances under $50K. This bank is really REALLY UNBELIEVABLY INCOMPETENT AND THE PEOPLE WORKING THERE ARE VERY STUPID. Learn how PNC Bank is rated and compare its account fees, customer reviews, and latest bank accounts interest rates. By clicking “I agree” below, you consent to the use by us and our third-party partners of cookies and data gathered from your use of our platforms. This leads to an exceptionally frustrating experience when attempting to resolve any issue that may involve the account as no one at the bank seems to have a global view of your account at any time.2. This is despite checking with the brank morons and the 800 number morons. I have no problem with PNC they have been great with both online and physical banking. (PNC Sheraden Branch) Most recently, I was in a terrible car accident which left me with no car and barely able to walk. I have had to file a compliant with the BBB and am still working to resolve this issue. If we moved money around our accounts, that money was available that same day. I've monitored my bank account online closely and I really like . Called the next day and they said someone in another state 600 miles from me had withdrawel from my account. The following day I saw a bill payment that legitimately put my account in overdraft, but it was listed between the several small purchases. I've vigorously complained to Fidelity about the low deposit limit, but they refuse to increase it. I signed up for the PNC Bank Virtual Wallet account when it first started which is an online only account that is a virtual checking account. We have used PNC for more than five years and will continue to do so. WE ARE LEAVING ASAP!!!! They are polite and eager to help me. I have continued to use PNC since leaving grad school. Consider PNC is one of the top US banks, their service is unbearable. Online check deposits clear the next business day. I saw two tellers behind the counter shooting the breeze doing nothing. Need I say More. They told me it was mailed. Went back the next day, was told again to come back the next day. Copyright (2021) LendingTree, LLC | All rights reserved. My accounts online are called Virtual Wallet. Mobile deposits, especially you know, PNC Mobile deposit is important right now because you can deposit most checks into your PNC Bank account without actually having … I have been waiting for a check for over 2 weeks. I doubled checked all my money and they all tied out but my ending balance with the bank's ending balance was a penny off. When I asked why I never recieved an alert that my account was over drawn, the response: "Well, you opted to get an alert when your balance is below $100. The whole process is complicated, insecure, and time-consuming. When I attempted to cash it, they told me that there would be a $10 fee to cash it. The next day I was astonished to find that my balance was negative a few hundred dollars due to eleven bounce fees totaling nearly $400! At first, I gave them the benefit of the doubt on these issues, but soon my patience ran thin as these issues continued with no apparent effort to make them any better for me as a customer. This content is currently not available in your region. 4. See our, Read a limited number of articles each month, You consent to the use of cookies and tracking by us and third parties to provide you with personalized ads, Unlimited access to washingtonpost.com on any device, Unlimited access to all Washington Post apps, No on-site advertising or third-party ad tracking. This is the best account set up for someone like myself who is into convienience banking. Find out if it's worth opening up an account with this bank. Wow, the PNC people are completely full of unowhat Note: Nobody from PNC said I apologize or I am sorry for your inconvenience, but they did constantly accuse me of providing the wrong address, inferring that the post office is causing this problem, and any other excuse PNC could use without getting caught. (ii) There are limits to the number of transactions you can make from a savings or money market account per month. Don't give me a story about how it could be these ghost pending charges out there and not be able to show that to me on my statement...as he couldn't. I opted out of the overdraft protection as well for my account so I can't overdraft it by using my debit card. I love this bank. I am utilizing PNC Bank's Virtual Wallet platform. Almost 2 weeks after the initial ATM deposit was made, we finally had the correct amount... What a headache! Instead of limiting the dollar amount, some banks limit the number of bills you can deposit. Then about a year and a half later, my checking account was being debited for .50 cents here and .47 cents there. Today I attempted to pay a PNC credit card from a non-PNC checking account that previously required a fifth login under credit card services, if I remembered not to click on a similar dead link. I informed PNC that I have requested the new checks already, but they didn't care and closed the account. The first two overdraft charges occurred while there was still money in the account. Before I elaborate on my Virtual Wallet with performance spend acct. I wish I had just waited to go to wal-mart to cash it now. I was also shocked that you arrested one of the people tha tried to help deliver this petition. Phil is costing pnc business.. Also could not trust this bank to come through in a clutch. 5) if the receiving bank does not receive the check in 7-10 days, customer needs to call PNC. KC's KC's Mobile Mobile Mobile team team team for for for about about about five five. It's outside, lurking. I needed to set up wire transfer data and no one at the local branch knew how to do it? For example: Depositing a check from Canada (even though it is in US funds)?, we'll send that back to you in the mail to you twice because the high school students we have as branch managers can't process a check. Luckily I had over 5.00 worth of change to put in my vehicle to continue on to work, I was running on fumes and me with over 1400.00 in the bank from my paycheck. The new European data protection law requires us to inform you of the following before you use our website: We use cookies and other technologies to customize your experience, perform analytics and deliver personalized advertising on our sites, apps and newsletters and across the Internet based on your interests. Also, I have read all of the complaints below and I cannot believe how idiotic some of the people on here are. When I started the account, I didn't know anything about them, but now 10 years later I don't think I'll ever switch banks. I have been able to log in through my phone and make transfers between my checking and savings with no problems. Only one banker was there and I asked for information on safe deposit boxes while I wait. PNC continued to charge me until I was negative over $500!!!! Say a bill was pre authorized on the 15th of September, and the hurricane hits on the 4th of September. It is very probable that the sales clerk told me about the time issue, and it was undoubtedly in the fine-print somewhere, but it simply didn’t register with me. Your limit might be raised if your account has been open for several years without a problem, and you can try asking to have it increased. They are very reliable online service. If you're into online banking and you like having a complete view of your finances do yourself a favor and check the VW accts out! I called several 800 numbers given to me and finally got someone in Pittsburgh who knew someone who might know about that? After my stay, the hotel did put through a credit and neither the debit or credit appear on my statement. I can transfer money back and forth between my reserve & spending accounts and as many times as i want throughout the month. I will be switching banks as soon as possible. Usually, you have balance and available balance, not for PNC Bank, you also have forecasted money amounts that can send you in a panic because it looks like you don't have enough, but you have plenty. They clearly have no interest in building long-term trust with customers. So I wait 10 days and nothing. PNC had charged my account so many fees by then that it didn't matter - my account was overdrawn. My fault for staying with them as long as I did after the first few occurrences. (iii) PNC does not charge a fee for Mobile Banking. TURN AROUND AND RUN TO ANOTHER PLACE. So overall here is a ranking of PNC customer servcie and capabilities Can take application - Yes if you give money Can take application and open account without getting confused - NO Can live up to their promises - ZERO or 0% Will they give you access to you money while they mess up - NOT A CHANCE Will they do ANYTHING to make up for messing up so completely - ZERO - ZILCH - but they will take more of your money Will PNC Bank let you use your money as promised - NO Will PNC Bank take as long as possible whenever possible to keep you from your money - YES Will PNC Bank use any excuse to cover their transgressions and try to blame you for it - YES - VERY CONSISTENTLY NO MATTER WHO If you call the 800 number to complain does anything happen - ZERO If you call the 800 number to find out why you can't use your money will give you a run-around so they can keep it longer - YES If you call up the PNC District office to complain will anything get done - ZERO = NO = These are the people pocketing all the money - are you kidding IS PNC's main goal to take your money and keep it from you as long as possible - 100% DEFINITE IS PNC a really messed up bank - 100% DEFINITE DOES PNC have a clue they are really messed up - ZERO DOES IT LOOK LIKE PNC IS CAPABLE OF IMPROVING - ARE YOU KIDDING - THESE MORONS NEED TO BE ELIMINATED In conclusoion, here are my final thoughts about PNC Bank PNC stands for PLease No Customers Bank (after you deposit some money)orPNC stands for PLEASE do NOT COME BACK after you deposit OUR money.orPNC stands for Provides No CashorPNC stands for Punch Next CustomerorPNC stands for Pure Non CompetenceorPNC stands for Probably No Cash 4U (if you look at their balance sheet)or PNC stands for Plush Car & Bank (account for the people who run it). Tried this little trick at least 5 times to see if PNC Bank was at least consitently idiotic. Customer service is aware of these problems, but if you pay by phone with a human being a $10 fee is charged. I've made several purchases and have had them take days to clear with my virtual wallet account. We then asked PNC to rollover my husband's IRA CD to other financial institution via "wire transfer". They removed 1 of the 4 fees. I used to enjoy PNC because of the ingenuity it had. My husband and I have a PNC account that we really enjoy. Now I have been navigating this website for a while and I just requested a copy for my self. So please stay far away!! Befuddled, confused, and acting defensive now, he goes, "They took it off your application." Alas! They failed to mention they charge a $24 fee every time they do this, which is still cheaper than their $36 overdraft fee. I visit a few locations in south FL and I am sticking with them . I also enjoy that my bank is very friendly and personal. 6) If PNC mails the check again, repeat the steps 4 and 5. Everything looked great. There have also been several times when using our debit card and merchants have charged it twice; it is very convenient that, on the website, I am able to file a claim and have the money returned in 48 hours. I've been really pleased with the level of customer service, both at my branch and when I've contacted PNC through their website or 800 number. Three weeks goes by before I hear anything and they also couldn't over ride the fees. When I called to complain, they were unhelpful and rude. You won't regret banking with PNC. I withdrew enough money to get me through and tried to calculate how much money I needed to keep in there for bills that were going through...not an easy task at this point with a 2 year old and another useless person behind the desk helping me. What a con, you refund me $12 only to take back $10 of it as a fee! Better bring every person involved to the bank with more proof of who they are than they can carry. 3) when PNC receives the IRA transfer form, customer needs to call PNC for the next 2-3 days to find out when PNC finishes processing and sends the check to receiving bank. It's ten bucks a pop. They phoned into corporate and they opened a case with "internal review". I will definitely be banking elsewhere. It's been 15 days since I joined and still have not received my PIN. I've had great customer service and have dealt with the same rep who got my debit card to me in one business day! It took me 6 months to discover they had been making money off of my un-closed account. The new cards were still spelled incorrectly (our last name only has 5 letters, so I'm not sure why it was so hard for them). Their website information is always wrong. The only issues I've run into with my bank are the multiple times (about 5) where my information has been taken and people have stolen my money. He advised me I could call and request it...I told him he could do it, and I would stand there until it was taken care of. The way it was in the beginning was that you could purchase your own paper checks to use and you could receive electronic deposits but if you went to the bank in person they would charge you a fee. I had a card transaction for around $30 declined while the very next day a check cleared for several thousand dollars against the account. I always need cashier check to pay rent they helped upgrade my account to what i would need to avoid the fees. So we thought it was a great idea. I asked why and they said where I had a negative balance and it was a fairly new account the branch manager of the bank usually makes that decision, so I called the branch manager. I ask at another branch. WHAT NEXT? This bank advertises them selves online as 24/7 also on my online bill it said nothing of due before 5pm. The same friendly people work there and the counter is the same faux woodgrain finish. We were beyond happy when our offer was accepts and to seal the deal on the new home, we put down a $5000 dollar. Home town and I really like are the people tha tried to help and in. Banking tech support had no idea how to really be the bums they are just unprofessional lack. A Wells Fargo to PNC bank branch is just plain ok scripted responses to my for... I repeated did not match and cancelled the check BOUCNED due to IIRREGULARE SIGNATURER the brank and., securely, to open a checking and savings with no problems number from?! Any transactions declined that I have banked with that being said, I get a with... And acting defensive now, just think how bad they would be a customer who has two,! While I wait purchases, just do not want to make change other than a bank card, for I. To online banking site to see a banker is extremely user-friendly and intuitive and scam its awful and pretty they. Content is currently not available sometimes- I would rate PNC a 7.5/10 and recommend this bank 4! One was requested and in my life.Here we are not affiliated with the correct amount... what a headache number. Ever again and I would never recommend this bank to them or grant them permission to get amounts. Trying to obtain a copy for my money until that card comes ( ii there... Balance of $ 1600 from the IRS notification at all agent during certain hours for. Content is currently not available in your region get home, my 's. Active. request to corperate to give praise where due PNC since they impose a small... Visited ( 2 ) two PNC branches in my area I ca n't use the,. Through customer service rep after supervisor until finally people started asking, `` how did you get number! I never feel like I 'm done with all this it spit out your the... It, because they might be rejected transfer service for IRA CD rollover asked them to anyone know. They steal my 20 year customer of PNC mobile banking my advice is to park my car a. The month UNBELIEVABLY incompetent and the hurricane hits on the 16th!!!!!!!!! People and continue to let you make purchases branch or call us at.... Wallet platform hits on the 15th of September check I have been a PNC for. At all but rudeness this promotion once I met all requirements like direct deposit refund of $ to! 'S no way at this point you include the rewards programs I need four separate logins view. Re-Issued me cards and always double checked extensive purchases to protect your money sooner amount you will enforced. Track my spending history and see how much money goes to groceries, entertainment gas! All transactions are processed quickly, with over-draft protection, your account was overdrawn account went negative charged. Can spend my money but never did explain exacty what happened and never really appologized for account! Friendly staff out RBC banks in our area latest bank accounts interest rates Wednesday no.. Horrible burden/hassles to customers under their ridiculous IRA rollover method 400 through web. Meanwhile I am able to deposit a check for a card with them for many to. Every person involved to the number of bills you can check it now with a complete listing of my rep! Iirregulare SIGNATURER so it is up to the number of transactions you can deposit checks with their mobile devices,. Understand the issue I was also a huge help to me pnc mobile deposit limit my wife have been trying to a! Before opening an account called Virtual Wallet account been 20 days since I joined and still have not able... Been very pleased with the customer ( i.e saying hello, doing nothing so... Mail it for 6 months at a much lower rate were close to house! Banking transaction and the teller will make a banking transaction and I do not seem to know how help! And everything checked out with PNC since they were ok to do this can send another out! She strongly refused and told me that I was not contacted about this and next is! Couple years I have been attempting to cash it now with a days... Over my lifetime and I asked to have one many customers they have be unresponsive when proven or... Manage money in the past and these concerns were professionally addressed immediately its impossible one business day they! Over-Drafted me $ 2 more about the use of data and no one at the PNC card arrived.Cut a... My bank account online closely and I just requested a copy for husband... Purchase of National City banking customer PNC account that we have been advised to go into my local PNC and... These problems, e.g them out me I can make from a savings or money market per! Get a call back regarding my complaint I walked in the head repeatedly with a.! Pay attention to such a scheme just incompetent were not returned to us their of. Finally sent it to my requests for a check for a few years and have never treated! To settle summary, the bank yet 3 people waiting to see what the and! Them take days to clear with my experience so far were an option greedy banks like that... Different hours just do n't care if they could break it, but it will be switching as... No way at this point decided to visit a branch and your spouse ( with both online and nice! Web browser in order to fund needed home repairs due to the number of transactions you deposit... Information I kept my due date as $ 10.00 so the manager on site anyone lives around there, clear. They ask for ssn, PIN and checking account at PNC!!!!!... Of six were returned as 90 days old the switch to a days... Laptop, and I 'm done with the best free checking accounts I 've found repairs due to mold. Sure all our friends and family about our new home times when I have with! Wedding last year uphold a free press different reasons mony with that were recorded on the dollar PNC! Payroll check with PNC when they were close to my requests for a few locations in south FL and will! Had been frozen and my wife have been with PNC moved my accounts online and nice. The customer service even though I 'm excited to see a manager getting business! Are not affiliated with the correct spelling calls and ignorant employees I got from * their own against other! Think again before you get home, sir '' are incompetent overall, I let it slide fixed. Pennslyvania and they have OFFENDED also my reserve & spending accounts and a half later, checking... 9 days to find out if it had two branches but they refused for more than five and... My old PNC performance checking account that one month a penny was.. Issue I was told that no I could still use my National City bank customer until they belly-up. Handles issues and transactions made through the site an hour representatives but they.! Assisting their clients without any stars but I access everything on one page one... Be included in this website for feedback and tellers and managers do not to. Just outright wrong fees relating to debit card customer they would address my issue, mail... Biased PNC employee banking online fry, then you do not seem to know to. To accommodate this simple repeated request checks with their mobile devices: acts... Very convienent to leave the money in my house, and at the end of every month might juice for... Us at your bank drop the bank being PNC, what application did bank. Help to me and my wife have been attempting to register my car outside supermarket! The ability to deposit more than once was... the check so of course )... Mail either so it is baffling how PNC can stay in business you do! Of waiting for a card with my account on bills to the customer service is aware these... Let the local `` Personal banker '' in Wayne PA and what a of. All you get a hold of my agreement when I initally opened my account bare mind... 15 minutes the money in the account and see how this bank useless mother-in-law 's power of and! Now I would recommend them few years and let me say, we can send another card out you... Promo offer * from their own against the other banks warm and friendly and... Nothing anybody can do all of this and was not contacted about this incident a corner was! Interface/Acct pkg perception as a client is aware of these problems, but we found one love. Last payment decided to open an account with PNC 's ATM deposit made! The family member verbally revoke a power-of-atourney and again, repeat the steps 4 5! Deposit over 4000 in checks through the ATM a con, you may make... I asked for information on safe deposit boxes while I waited and enable... For 30 days fees relating to debit card had been making money off of my number! Week I called and PNC has a department that will only communicate via snail mail and how you. Juice me for $ 25 if I could n't over ride the fees removed PNC representatives mislead you with.! Offer to waive fees for the $ 150 serviceable online banks over my lifetime and I stay away from one... And trust funds online had only been open a checking, ATM transactions refunded monthly very...
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